Shipping and Returns 🌍

We offer two types of products:

1. Made by Us (Custom Portraits & Prints)

These are lovingly made by hand in-house. Because every piece is custom-created just for you:

  • 🕒 Processing Time: 3–5 business days to create your art.

  • 🚚 Shipping Time: UK orders typically arrive within 2–5 business days after dispatch. International orders can take 7–15 business days depending on your location.

  • ✍️ You'll receive previews for approval where applicable.

2. Sourced Worldwide (Dropshipped Items)

We curate fun, unique items from creators and suppliers all around the world.

  • 🌎 Where It Ships From: Our partners are based in the UK, EU, US, and Asia — so delivery times can vary.

  • 🕒 Shipping Time: Generally ranges between 5–20 business days, depending on the item and where it's coming from.

  • 📦 You may receive multiple parcels if you've ordered more than one thing, especially from different suppliers.

We don’t physically handle dropshipped goods — your order goes directly from the supplier to your door.

💸 Shipping Costs

  • Many items include free shipping — yay!

  • Some heavier or international orders may have a small shipping fee, shown at checkout.

  • Custom orders are charged fairly based on size and location.

🔁 Returns & Refunds

We stick to UK consumer rights laws, and here’s what that means in plain English:

🖼 Custom Art & Made-To-Order Items

These are non-returnable unless:

  • The item arrives damaged or defective.

  • There's been a mistake on our end (e.g., wrong product, spelling error not in your proof).

We do our best to ensure every piece is exactly what you asked for, and we’ll always show you previews where possible before printing or sending anything out.

🌐 Dropshipped Products

  • You have 14 days from delivery to request a return, but only if the item is unused and in its original condition.

  • Return postage is your responsibility unless the item is damaged or incorrect.

  • Please contact us before returning anything so we can guide you to the right return address (this will often be a supplier’s warehouse, not us!).

We don’t offer exchanges or refunds on items that arrive later than expected unless they’ve been delayed beyond 45 days or are no longer trackable. We’ll always help chase them up though!

💬 Need Help?

Just drop us a message at info@creationsbyharrig.com and we’ll do everything we can to help. We’re a small creative business (it’s literally just me girl!!) — friendly, flexible, and fair — and we’ll always aim to sort things out with minimal fuss.

Thanks for supporting a little business with a big imagination. 💖
Helene Harrig 🎨